About Me
I am a Software Developer who graduated with Honors in Computer Programming from Seneca College. I have industry experience as a Full Stack Developer, creating and maintaining APIs in Java Spring Boot and NodeJS, developing ETL jobs with Spark written in Scala, scripting in Python, and performing unit and integration testing. I am a globally-minded individual with a passion for learning new things every day.
Solving problems and finding bugs is what drives me. I also have senior experience in Incident and Problem Management. I am an excellent team player, focused on a service culture that exceeds customer expectations. I describe myself as hardworking, focused, team-oriented, organized, flexible, and able to multitask effectively.
Short Bio
Full-Stack Web Developer 🧑🏻💻 | Back-End Enthusiast 🤓 | Ops Explorer 🚀
Experience
August 2023 · Present
IT Analyst
Government of Canada
As an IT Analyst my role extends beyond traditional support to encompass a broad array of IT services and solutions. My daily responsibilities include providing expert technical guidance on IT-related subjects to a diverse group of clients, ensuring their systems are optimized and secure.
June 2022 · Present
Full Stack Web Developer
Memory Lane Home Living
Volunteering as a Full-Stack Developer at Memory Lane Home Living, I contribute to front-end and back-end development, SEO optimization, and content strategy. My work enhances user experience, particularly for older adults and visually impaired users, while improving the site’s visibility through comprehensive SEO efforts to support more families impacted by dementia.
July 2021 · August 2023
Sr. IT Support Analyst
Purolator
Managed IT support, security, and EUC escalations, ensuring prompt issue resolution and adherence to standards. Provided troubleshooting for MS Office, MS Teams, Okta, Salesforce, SAP, and other SaaS services. Supported IT infrastructure projects and managed Microsoft InTune MDM, mobile devices, and Okta administration. Also experienced with AWS and more than five additional technical skills.
September 2018 · January 2020
Service Desk / Service Quality Specialist
Kering
Managed BPO relationships to enhance partner performance, acted as an escalation point for IT requests and service quality issues, and conducted detailed analysis to identify and address root causes of performance gaps. Communicated findings to internal teams, provided KPI data, and worked closely with Operations and Infrastructure to develop performance improvement solutions. Proactively built positive relationships with stakeholders to improve MIS services and customer experience. Key achievements include reducing backlog tickets by 70%, cutting LATAM incidents MTTR by 50%, and leading the implementation of two major application projects.
October 2013 · August 2018
Incident and Problem Manager
Ericsson
Led S1/S2 emergency incident recovery with a focus on service restoration and outage management. Managed customer notifications, call management, and delivered major incident reports post-resolution. Owned the root cause analysis process for confirmed outages, ensuring timely and quality reports to drive preventive actions and avoid recurrences. Proactively reduced incident volume through problem management, prioritizing solutions that improved business and customer satisfaction.
April 2009 · October 2013
IT Incident Qualifier
Compucom
As an IT Incident Qualifier at Compucom, managed incident triage and qualification for various clients, ensuring accurate issue identification and timely escalation. Provided initial troubleshooting, assessed incident severity, and routed issues to appropriate support teams. Collaborated with clients to clarify incident details and ensured adherence to SLA guidelines. Played a key role in minimizing downtime and improving service delivery by effectively prioritizing and qualifying incidents across diverse IT environments.
Let's Connect
If you want to stay up to date with my work be sure to reach out on Linkedin, or you can send me an email and I'll be sure to get back to you.